Guidance and assistance

Guidance and assistance

Guidance and assistance

For patients who are trying to reach a diagnosis, or those who have recently received a diagnosis, MARS is often their starting point as they struggle to navigate unfamiliar terrain. MARS clearly maps and explains the next steps, supporting every patient according to their unique needs and circumstances. After the initial phone call, patients are assigned a consistent point of contact who develops a full understanding of the patient’s needs. This also ensures the patient does not have to repeatedly relay their situation and particulars to several people at the office.