We predominantly serve the local Jewish community, although we are certainly willing to assist anyone in need. The Jewish community have a unique mind-set and set of values, and many cultural sensitivities, which can understandably be very perplexing to doctors. This can easily lead to tension and misunderstandings between the medical team and the patient’s family. MARS is in the unique position of being able to communicate in an effective, relatable manner with both the medical team and the patient and their family. This enables us to serve as an invaluable liaison, armed with medical knowledge and cultural awareness to greatly benefit both the doctor and the patient.
For the patient, having somebody who is similar to them breaking down the jargon, explaining the options, and relaying the doctor’s view in a manner they can easily understand, makes it more acceptable to them and enables them to proceed with complete peace of mind and trust in the medical team.
For the doctor, MARS removes the need to repeatedly detail the options to several family members who do not have much medical knowledge; and also clearly relays the patient’s concerns to the doctor – and likewise, the doctor’s view to the patient, clarifying information and ironing out cultural differences.
Overall, once MARS are involved, clarity is attained, views are aligned, tensions are diffused, trust is restored, and there are no misunderstandings on either side. We have no doubt that doctors’ intentions are always the best, and we are here to help patients recognise this and proceed with confidence by communicating effectively, facilitating a better experience for everyone involved.